Paying PriumCare: Service Fees, Cancellations and Refunds

PriumCare company coordination fees are paid in Chinese yuan (CNY) through its official corporate Alipay account. The operating company is 北京问道行文旅科技有限公司. Hospital examinations, treatment and medicines are paid directly to the hospital; for Care Starter, the hospital registration fee is collected separately at the hospital's actual price after a slot is secured and paid on your behalf. Refunds depend on the type of fee, the service components already delivered and when cancellation takes place. Check your written quote, recipient and applicable terms before paying.

Planning care abroad raises practical questions: Who receives the money? Does the service fee include treatment? What happens if plans change? This guide explains the payment process, two actual hospital-fee refunds and the separate rules for company service fees.

1. Who receives your payment? Five types of fees

PriumCare's published operating company is 北京问道行文旅科技有限公司. Its registered Chinese company name differs from the English brand name. You can verify the operator and contact details on the official channels page.

Type of fee	Recipient and payment arrangement
PriumCare company service fee	Paid through the official corporate Alipay account against your formal quote. The quote defines the coordination and accompaniment included.
Hospital examinations, treatment and medicines	Paid directly to the hospital or medical provider, under its own charging and refund rules.
Care Starter hospital registration fee	Collected separately after a slot is secured, at the hospital's actual registration price, and paid to the hospital on your behalf. It is not included in the Care Starter company service fee.
Independently hired medical companion	An independent companion hired separately quotes and collects payment directly.
Other third-party costs	Flights, transport, accommodation and other costs outside your quote are paid directly to the relevant provider.

Why check the corporate account? It lets you match your written quote and payment record to the company responsible for the service. PriumCare company service fees are never requested through a personal account. See services and pricing for the scope of each package.

2. Five checks before you pay

After receiving your formal quote and before scanning a payment code, confirm:

1. Scope: Who is the service for, what is included and what must be paid separately?
2. Amount and currency: What service fee is due, in which currency, and are hospital estimates shown separately?
3. Recipient: Does the recipient's name and payment channel match this type of fee?
4. Cancellation and rescheduling: How are booking, translation and accompaniment components treated separately?
5. Contact channel: Which official channel will provide payment confirmation and appointment arrangements?

A coordination package is not the total cost of your trip: hospital treatment and travel expenses are separate. Services already included within your package allowance are not charged again as individual items. If you need additional services outside the package, the team will quote them for your confirmation before arranging them. Check the inclusions and exclusions in services and pricing and your quote.

3. How the payment process works

Confirm needs and scope → accept the formal quote → verify the official recipient → pay and send the receipt → receive confirmation after staff verification.

• Receive the payment code: After you accept the formal quote, your coordinator sends the PriumCare corporate Alipay QR code through the official WhatsApp conversation. Company service fees are payable in full in CNY.
• Manual payment verification: Send your payment screenshot in the conversation. Staff check the payment and confirm receipt in the chat.
• Service documents: Before services begin, the team sends the service agreement and informed-consent documents and confirms with you by email.

You can read the general terms before paying. Confirmation that a service fee has been received and confirmation that a hospital specialist appointment has been secured are separate steps. Check both confirmations.

If the recipient, contact details or amount differs from what you were told, verify it through the official channels before paying. Our payment guide explains how overseas users can set up and use Alipay. This article does not display a scannable payment QR code.

4. Two actual hospital-fee refund examples

When a hospital returns a registration fee or related payment that we handled on a client's behalf, we return those funds through the original payment channel after receiving the hospital's refund. These two cases show that process.

Duplicate registration at the hospital: CNY 300 refunded

Our team had booked a specialist appointment in advance. Unfamiliar with the process, the client registered again on arrival at the hospital. After the hospital returned the duplicate CNY 300 payment, we returned the full CNY 300 to the client.

Case 1: Corporate Alipay refund record for the CNY 300 duplicate hospital-registration payment.

Illness the day before the appointment: CNY 25 refunded

Another client could not attend an outpatient appointment because they felt unwell the day before. After helping cancel the registration and receiving the registration-fee refund from the hospital, we returned the full CNY 25 to the client.

Case 2: Corporate Alipay refund record for the CNY 25 hospital-registration fee following cancellation the day before the appointment.

How to read these screenshots:

• These are hospital-related funds returned by the hospital. They illustrate how we pass those refunds back to clients; they do not mean that company coordination fees are fully refundable for every last-minute cancellation.
• The merchant-side field “实际到账 ¥0.00” means that the merchant's net amount retained for this fully refunded transaction is zero. It does not mean the client received zero.
• The screenshots show the merchant-side “已退款” (“refunded”) status. They do not independently establish when the credit reached the client's bank or payment account. Check your own statement for the actual credit, as payment tools and international cards may have clearing times.

5. How much of a PriumCare company service fee is refundable?

The table below summarizes section 4 of the general terms, version 11 October 2026, for package service fees. Individual services follow the formal quote; orders with a separate package agreement follow that agreement. Hospital fees follow the hospital's rules.

Delivered service components are generally non-refundable. The terms also provide for refunds when we cannot deliver the agreed service, as described below.

Situation	Treatment under the general terms
Medical-record or report translation already delivered	The delivered translation component is non-refundable.
Accompaniment cancelled more than 48 hours before the service starts	100% of the applicable accompaniment service fee is refundable.
Accompaniment cancelled at or within 48 hours of the service start	No refund of that accompaniment component.
Successfully booked appointment cancelled more than 48 hours before the appointment	80% of the booking service fee is refundable.
Successfully booked appointment cancelled at or within 48 hours, or a no-show	No refund of that booking component.
Package containing several services cancelled	Booking, accompaniment, translation and other components are assessed separately by completion status and cancellation timing.
We cannot arrange accompaniment, or a booking fails with no alternative	100% refund under the applicable non-delivery provision; we bear any incurred third-party costs.
Rescheduling	One free reschedule more than 48 hours before the appointment; rescheduling within 48 hours incurs costs already incurred.
Exceptional circumstances such as visa refusal, flight cancellation or sudden illness	With valid supporting evidence, we consider more lenient treatment. This is not an automatic full refund in every case.

An 80% refund of the booking fee is not an 80% refund of the whole package. A package may contain translation, appointment booking and accompaniment. The refund calculation considers which components are complete and the cancellation timing. For a successfully booked appointment cancelled more than 48 hours in advance, the 80% rule applies to the booking component. Confirm any different provisions in your formal quote or separate agreement before paying.

6. How to request a refund and track it

1. Contact your coordinator through an official channel. Use the official WhatsApp or email. Provide your order or quote details, payment receipt and scheduled appointment date. Submit supporting evidence privately if requesting exceptional treatment for visa refusal, a cancelled flight or sudden illness.
2. Check the calculation. Confirm the affected fee components, applicable terms, refundable amount, confirmed cancellation date and return payment channel with the team.
3. Track the return. Under the current general terms, refunds are returned in the original currency through the original payment method within 7 business days after cancellation is confirmed.

The 7-business-day period starts when cancellation is confirmed, not when you first send an enquiry.

Track four stages: request submitted → cancellation and amount confirmed → merchant refund processed → credit shown in your bank or payment account. If the credit is still missing after 7 business days, contact us so we can check it. See the refund and support terms.

A final check before paying

Make sure you know:

• Who receives this payment: for company service fees, the corporate Alipay account of 北京问道行文旅科技有限公司.
• What your quote includes and which hospital or travel costs are separate.
• Which cancellation and rescheduling conditions apply to your order.

Keep your written quote, service agreement, payment receipt and chat confirmations. Ask your coordinator to explain anything unclear before you pay. Contact PriumCare through the official channels or review services and pricing.

7. Frequently asked questions

Which account receives PriumCare company service fees? Can I pay a personal account?

PriumCare company coordination fees are collected in CNY through the official corporate Alipay account of 北京问道行文旅科技有限公司, never through a personal account. An independent companion hired separately, outside the package, provides their own quote and collects payment directly.

Do PriumCare package fees include hospital examinations and treatment?

No. Hospital examinations, treatment and medicines are paid directly to the hospital under its charges. For Care Starter, the registration fee is collected separately after a slot is secured, at the hospital's actual registration price without a markup, and paid on your behalf. It is not included in the company service fee.

What does “实际到账 ¥0.00” mean on the Alipay refund screenshots?

This merchant-side field means the net amount retained by the merchant for the fully refunded transaction is zero, not that the client received zero. Your own bank or payment-account statement is the evidence of the credit to your account.

What is refundable if I cancel after an appointment has been booked?

Under the current general terms, cancellation more than 48 hours before the appointment allows an 80% refund of the booking service component. Accompaniment cancelled more than 48 hours before its start is fully refundable; delivered translation is non-refundable. At or within 48 hours, or for a no-show, the applicable booking or accompaniment component is non-refundable. The booking refund percentage applies to that component, not the entire package. Separate applicable agreements may contain different provisions.

How soon is a refund returned after cancellation is confirmed?

The current general terms provide for return through the original payment method in the original currency within 7 business days after cancellation is confirmed. The starting point is confirmation of cancellation, not the first enquiry. Check your bank or payment statement for the credit and contact us if it has not appeared after that period.

Sources and scope

Content checked: 21 October 2026. This article explains payment arrangements and travel preparation for care in China; it is not an individual treatment plan or clinical advice. Fee boundaries and cancellation rules are based on PriumCare's general terms, version 11 October 2026, official channels and payment guide. Your formal written quote and applicable agreement govern your specific order.